Shipping policy
🚚 Shipping Policy
Thank you for shopping at Lilly’s Diary!
We’re committed to delivering your favorite products quickly, safely, and with care.
📍 Where We Ship
We currently ship across India. International shipping is not available at this time.
⏱️ Order Processing Time
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All orders are processed within 1–2 business days (Monday to Friday).
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Orders placed on weekends or public holidays will be processed the next working day.
🚚 Delivery Time
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Metro Cities: 3–5 business days
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Tier 2 & 3 Cities / Rural Areas: 5–8 business days
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Delivery timelines may vary based on location, courier delays, or high-demand periods.
💸 Shipping Charges
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Free Shipping on all orders above ₹999
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Orders below ₹999 will be charged a flat shipping fee of ₹59
📦 Order Tracking
Once your order is shipped, you’ll receive a confirmation email or SMS with your tracking ID and courier link to monitor your delivery in real time.
🚫 Delivery Delays
In rare cases (strikes, weather, etc.), shipping may be delayed. We’ll keep you informed and do everything we can to get your order to you quickly.
📬 Shipping Address Errors
Please ensure your shipping details are accurate. We are not responsible for orders delivered to incorrect addresses provided by customers.
🧾 Need Help?
If you have any questions about your order or shipping, feel free to contact us at:
📧 lillysfarmwayanad18@gmail.com
📱 6238338015