Privacy policy

 

🔒 Privacy Policy

Last updated: July 29, 2025
Lilly’s Diary values your privacy. This policy explains how we collect, use, and protect your personal information when you shop with us or interact with our website and services, which are powered by Shopify.

📥 What We Collect

We may collect:

  • Contact details: Name, phone number, email, address

  • Payment info: Card details, billing/shipping address

  • Account data: Login credentials, preferences

  • Order history: Items viewed, purchased, or returned

  • Device & usage info: IP address, browser type, site activity

  • Messages: Customer support conversations

🔍 How We Use Your Info

We use your personal information to:

  • Provide and manage your orders, shipping, and returns

  • Improve your shopping experience

  • Send order updates and promotional offers

  • Prevent fraud and secure our platform

  • Comply with legal obligations

 

🔐 Security & Data Storage

We take steps to secure your data, but no system is 100% secure. Your data may be stored outside of India, in accordance with legal data transfer standards.

⚙️ Your Rights

Depending on your location, you may have the right to:

  • Access or request your data

  • Correct or delete your data

  • Request a copy of your data

  • Opt out of marketing emails

You can manage these by contacting us at lillysfarmwayanad18@gmail.com.

🚨 Complaints

If you have concerns about how we handle your data, email us. You may also contact your local data protection authority if applicable.

🌐 International Data Transfers

If you’re in the EU or UK, we follow legal mechanisms like Standard Contractual Clauses when transferring your data internationally.

🔁 Policy Updates

This Privacy Policy may change from time to time. Updates will be posted here with a new date.

📬 Contact Us

Email: lillysfarmwayanad18@gmail.com
Address:
Lilly’s Farm
Vimalanagar Post Office,
Ayyanikkattu House,
Mananthavady, Kerala – 670645, India