Terms & Conditions

Welcome to Lillys. These Terms & Conditions govern your use of the Lillys website and your purchase of our dairy products.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website.

1. About Lillys

Lillys is a dairy products brand offering products such as ghee, peda, ghee cake and other dairy products through our online store.

Throughout these Terms, “Lillys,” “we,” “us,” and “our” refer to Lillys.

“You” and “customer” refer to any person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to our website or systems.
  • Copy, reproduce or misuse our content, images, branding or product information without permission.
  • Interfere with the security or operation of the website.
  • Submit false or misleading information while placing an order.

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However:

  • Product images may appear slightly different depending on your device or screen.
  • Packaging may change from time to time.
  • Product availability may change without prior notice.
  • Minor variations in appearance may occur between products and photographs.

For packaged food products, applicable mandatory declarations and product information will be provided as required under applicable law. Indian Legal Metrology guidance requires e-commerce entities to display specified mandatory package declarations online, subject to the applicable rules.

4. Prices

All product prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

Prices may change without prior notice.

Any applicable shipping charges, taxes or other charges will be displayed during the checkout process where applicable.

We reserve the right to correct pricing errors, including cases where a product has been accidentally listed at an incorrect price.

If an order has been placed at an obviously incorrect price, we may contact you before processing the order or cancel the order and provide an appropriate refund where payment has already been made.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to:

  • Accept or decline an order.
  • Cancel an order due to product availability.
  • Cancel an order because of an incorrect price or product listing.
  • Cancel an order where fraudulent or suspicious activity is detected.
  • Limit quantities of products purchased by a customer where reasonably necessary.

If we cancel an order after payment has been received, the applicable amount paid for the cancelled order will be refunded through the relevant payment method or process.

6. Payment

Payments may be processed through third-party payment providers.

You agree to provide accurate and complete payment and billing information.

Lillys is not responsible for delays or failures caused by third-party payment gateways, banks or financial institutions, subject to your rights under applicable law.

7. Shipping & Delivery

We will make reasonable efforts to deliver orders to the address provided during checkout.

Delivery times may vary depending on:

  • Delivery location
  • Product availability
  • Courier service
  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Other circumstances beyond our reasonable control

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Please ensure that your delivery address and contact information are correct before completing your order.

8. Perishable & Food Products

Because Lillys sells food and dairy products, customers should follow the storage and handling instructions provided on the product packaging.

Once delivered, customers are responsible for storing products according to the instructions provided.

Customers should check the product and packaging upon delivery and contact Lillys promptly if the product is damaged, leaking, tampered with, incorrectly delivered or otherwise appears unsuitable.

9. Cancellation, Returns & Refunds

Cancellation, return and refund eligibility may depend on the product, its condition and the circumstances of the request.

Because certain Lillys products are food or dairy products, returns may not be accepted for products that have been opened, consumed, improperly stored or otherwise handled after delivery, except where required by applicable law.

If you receive:

  • A damaged product
  • A leaking or visibly compromised package
  • An incorrect product
  • A product that is materially different from what you ordered

please contact us as soon as reasonably possible with your order details and supporting photographs or other relevant information.

We will review the issue and, where appropriate, provide a replacement, refund or other suitable resolution in accordance with applicable law and our applicable refund policy.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

10. Promotions & Discounts

From time to time, Lillys may offer discounts, promotional codes, bundles or special offers.

Unless otherwise stated:

  • Promotional offers cannot be combined.
  • Offers may have specific eligibility requirements.
  • Promotional codes may have expiry dates.
  • Lillys may withdraw or modify an offer subject to applicable law.

Specific terms displayed with a promotion will apply to that promotion.

11. Intellectual Property

All content on the Lillys website, including:

  • Lillys logos
  • Brand names
  • Product photographs
  • Graphics
  • Text
  • Designs
  • Videos
  • Website layout
  • Icons and illustrations

is owned by or licensed to Lillys unless otherwise stated.

You may not reproduce, modify, distribute, publish or commercially use our content without prior written permission.

12. User Reviews & Content

If you submit a review, photograph, comment or other content to Lillys, you agree that:

  • The information you provide is accurate to the best of your knowledge.
  • You will not submit unlawful, abusive, misleading or offensive content.
  • You will not impersonate another person.
  • You will not submit content that infringes another person's rights.

We reserve the right to remove content that violates these requirements or applicable law.

13. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, marketing services and other technology providers.

Those services may have their own terms and privacy policies.

Lillys is not responsible for the independent practices of third-party service providers, except to the extent required by applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, Lillys will not be responsible for losses arising from circumstances beyond our reasonable control, including certain delivery delays, website interruptions, technical failures, natural disasters, transportation disruptions or third-party service failures.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

15. Force Majeure

Lillys will not be responsible for delays or inability to fulfil an order caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, epidemics, government restrictions, strikes, transportation disruptions, technical failures or other similar events.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Any disputes will be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction under applicable law.

18. Contact Us

If you have questions about these Terms, an order, cancellation, delivery, return or refund, please contact us:

Lillys

Email: lillysfarmwayanad18@gmail.com
Phone: +91 62383 38015