Privacy Policy
At Lillys, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, browse our products, place an order, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Mobile number
- Email address
- Billing and delivery address
- Order and purchase details
- Payment-related information necessary to process your order
- Information you provide when contacting customer support
- Information submitted through forms, reviews, surveys or other website features
We may also automatically collect limited technical information such as your IP address, browser type, device information and website usage information.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm and provide updates about your purchases
- Provide customer support
- Process payments and refunds
- Improve our products, website and services
- Send important service-related communications
- Prevent fraud, misuse and security threats
- Comply with applicable legal and regulatory requirements
- Send promotional communications where you have provided the appropriate consent
We do not use your personal information for purposes unrelated to our business without an appropriate legal basis or your consent where required.
3. Payments
Payments made through our website may be processed by third-party payment providers.
Lillys does not normally receive or store your complete card, banking or other sensitive payment credentials. Payment information may be handled directly by the payment provider according to its own privacy and security policies.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance
- Provide relevant marketing or advertising where applicable
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Sharing of Information
We may share necessary information with trusted service providers who help us operate our business, such as:
- Payment processors
- Shipping and delivery partners
- Shopify and technology service providers
- Website and analytics providers
- Customer support providers
- Marketing service providers, where applicable
These parties receive information only to the extent reasonably necessary to provide their services or perform legitimate business functions.
We may also disclose information when required by law, legal process, governmental authority, or when necessary to protect our rights, customers, website or business.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, resolving disputes, maintaining business records and meeting legal or regulatory obligations.
When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal requirements.
8. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Request information about how your data is being used
- Raise a complaint regarding our handling of your personal information
India's Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 establish requirements around lawful processing, notice, consent and individual rights. The 2025 Rules were notified by the Ministry of Electronics and Information Technology on November 14, 2025, with a phased commencement framework.
Where applicable, Lillys will provide appropriate methods for exercising these rights.
9. Marketing Communications
If you subscribe to our newsletter or otherwise provide the required consent, we may send you information about:
- New products
- Special offers
- Discounts
- Promotions
- Lillys updates
You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us.
10. Children's Privacy
Our website is intended for general consumers and is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
11. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms or other external services.
Lillys is not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable laws.
Any updated version will be posted on this page with a revised "Last updated" date.
13. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
Lillys
Email: lillysfarmwayanad18@gmail.com
Phone: +91 62383 38015
For privacy-related requests, please include enough information for us to understand and respond to your request.