Shipping Policy
At Lillys, we work to make sure your dairy products reach you safely and in good condition. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Orders are processed after successful order confirmation and payment, where applicable.
We aim to process orders as quickly as possible. Processing times may vary depending on:
- Product availability
- Order volume
- Delivery location
- Weekends and public holidays
- Operational circumstances
You will receive relevant order or shipping updates using the contact information provided during checkout.
2. Delivery Time
Delivery times depend on your location and the courier or delivery service used.
The estimated delivery date shown during checkout or communicated after your order is an estimate and not a guaranteed delivery date.
Delivery may take longer due to:
- Weather conditions
- Transportation delays
- Public holidays
- Courier delays
- High order volumes
- Remote delivery locations
- Events outside our reasonable control
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on:
- Delivery location
- Order value
- Product weight or size
- Delivery service
Any applicable free-shipping offers will be subject to the terms displayed at the time of purchase.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Name
- House/building number
- Street/locality
- City
- State
- PIN code
- Active phone number
Lillys is not responsible for delivery failures caused by incorrect, incomplete or outdated information provided by the customer.
If an order needs to be re-shipped because of an incorrect address, additional shipping charges may apply where applicable.
5. Delivery Attempts
Our delivery partner may make reasonable attempts to deliver your order.
Please ensure that someone is available to receive the package when required.
If delivery cannot be completed because the recipient is unavailable, unreachable, or the address cannot be located, the courier may reschedule or return the shipment.
6. Damaged or Tampered Packages
Please inspect your package when it arrives.
If you receive a package that appears to be:
- Damaged
- Leaking
- Opened
- Tampered with
- Incorrect
please contact us as soon as possible.
We may request photographs or videos of the package and product to investigate the issue.
Depending on the circumstances, Lillys may provide a replacement, refund or another appropriate resolution.
7. Food & Dairy Products
Lillys sells food and dairy products that may require appropriate storage and handling.
Once the order has been delivered, customers are responsible for following the storage instructions provided on the product packaging.
Lillys cannot be responsible for deterioration caused by improper storage or handling after delivery.
8. Delivery Delays
While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.
These may include:
- Severe weather
- Natural disasters
- Transportation disruptions
- Government restrictions
- Strikes
- Courier service interruptions
- Other unforeseen circumstances
We will make reasonable efforts to assist you when a significant delivery issue occurs.
9. Undeliverable Orders
If an order is returned to Lillys because it could not be delivered due to an incorrect address, refusal to accept delivery, or repeated failed delivery attempts, please contact us to discuss the available options.
Additional shipping charges may apply for re-delivery where applicable.
10. Order Tracking
Where tracking is available, tracking information may be provided after your order has been dispatched.
You can use the provided tracking information to monitor the progress of your shipment.
11. Contact Us
If you have questions about your delivery or shipping status, contact us:
Lillys
Email: lillysfarmwayanad18@gmail.com
Phone: +91 62383 38015
Please include your order number when contacting us about a specific shipment.
12. Changes to This Policy
Lillys may update this Shipping Policy from time to time to reflect changes in our delivery partners, shipping practices or applicable requirements.